Return Policy

All Sales Are Final

All wholesale and dropship orders are considered final sale once processed. Due to the nature of wholesale construction materials and products shipped directly from manufacturers and suppliers, returns and cancellations are generally not accepted.

Customers are responsible for confirming product specifications, quantities, dimensions, colors, finishes, compatibility, and other product details before placing an order.

Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, or incorrect, the customer must notify us within 48 hours of delivery.

Claims must include:

● Order number

● Description of the issue

● Photographs of the merchandise

● Photographs of the packaging and shipping labels, when applicable

● Any other information reasonably requested to process the claim

Customers should inspect all shipments promptly upon delivery. Concealed damage must also be reported within 48 hours of discovery and within the applicable carrier claim period.

Do not discard damaged merchandise or packaging until the claim has been resolved.

Approved Returns

No merchandise may be returned without prior written authorization. Unauthorized returns may be refused and returned to the customer at the customer’s expense.

If a return is approved for reasons other than our shipping error or a verified product defect, the customer may be responsible for:

● Original shipping charges

● Return shipping charges

● A 20% restocking fee

● Any manufacturer or supplier fees associated with the return

Custom, special-order, clearance, discontinued, or non-stock items are non-returnable and non-refundable, unless required by applicable law.

Order Changes & Cancellations

Because many products are ordered specifically for each customer and may be shipped directly from a manufacturer or supplier, order changes or cancellations are only permitted if the order has not yet been processed, shipped, or committed to by the supplier.

Once an order has been processed or shipped, it may not be canceled.

Customer Responsibility

Customers are responsible for verifying all product information and quantities before ordering. We are not responsible for returns, replacement costs, labor costs, installation costs, removal costs, delays, or other expenses resulting from the customer’s selection of an incorrect product or quantity.

Shipping Shortages

Any shortage or discrepancy must be reported within 48 hours of delivery. Claims submitted after this period may not be eligible for replacement or credit.

Refunds and Credits

Approved refunds or account credits will be processed after the merchandise and claim have been reviewed. Refunds, when approved, will generally be issued to the original payment method.

We do not reimburse labor, installation, removal, contractor, or other consequential costs associated with returned, damaged, defective, or incorrectly ordered merchandise.

By placing an order, the customer acknowledges and agrees to the terms of this Return Policy.